FAQ

Frequently Asked Questions (FAQ)

Welcome to the Walknex FAQ page. Below are answers to the most common questions about our shipping, payment methods, returns, and support.

1. Shipping & Delivery

Do you offer free shipping?

Yes! We proudly offer FREE Standard Shipping on all orders within the United States. There is no minimum purchase required.

Where do you ship to?

We currently ship to valid street addresses within the United States.

How long will it take to get my order?

  • Processing Time: 1–2 business days (excluding weekends and public holidays).

  • Delivery Time: 3–5 business days after your order is processed.

  • Total Estimated Time: 4–7 business days.

How can I track my order?

Once your order ships, you will receive an email notification containing your tracking number. Tracking details usually take up to 24 hours to activate on the carrier's website.

2. Payments & Billing

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), digital wallets (Apple Pay, Google Pay, PayPal), and Shop Pay.

(Note: We do not accept Cash on Delivery, personal checks, or direct bank transfers.)

What currency will I be charged in?

All transactions are processed in United States Dollars (USD). If you use an international card, your bank may apply a currency conversion fee.

Is my payment information secure?

Yes, 100%. Our website uses SSL encryption and PCI-DSS compliant payment processing. We never store or see your full credit card details on our servers.

3. Order Changes & Cancellations

Can I change or cancel my order?

You can request changes or cancellations within 24 hours of placing your order. After 24 hours, the order may already be processed for shipment and cannot be modified or canceled.

What if my package is delayed, lost, or damaged?

If your tracking status shows no updates, or if your package arrives damaged, please reach out to us immediately at support@walknex.store or call (220) 200-7089. Our team will work with the carrier to resolve the issue promptly.

4. Contact Us

If you have additional questions that are not answered here, please feel free to reach out to our support team:

  • Trade Name: Walknex

  • Physical Address: Walknex, 505 Congress St UNIT 1711, Boston, MA 02210, United States

  • Phone: (220) 200-7089

  • Email: support@walknex.store

  • Website: https://www.walknex.store